Introduction
The ARC respects the privacy of customers, prospective customers, and website visitors. This policy describes the information we collect, how it is used, and the choices available to you.
Information We Collect
We may collect contact information; consultation messages; tusk measurements, weights, and photographs; material and finish preferences; order, payment, billing, and shipping information; and technical information generated through normal website use.
How We Use Information
Information may be used to respond to inquiries, evaluate fit and configuration, prepare quotations, fabricate and fulfill orders, arrange shipping, provide customer service, maintain business records, improve the website and customer experience, prevent misuse, and comply with legal obligations.
Photographs and Measurements
Customer-supplied photographs, measurements, and related information are used to evaluate and produce the requested ARC configuration. They will not be used publicly for marketing or promotional purposes without separate permission.
Service Providers
Information may be shared with service providers when reasonably necessary for website hosting, email, payment processing, fabrication, accounting, shipping, information technology, or professional services.
Cookies and Website Data
The website may use cookies and similar technologies required for operation, security, performance, analytics, or user preferences.
Retention and Security
Information is retained as reasonably necessary for consultation, order fulfillment, warranty, recordkeeping, legal, tax, and business purposes. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
Your Requests
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. Some records may need to be retained for contractual, legal, tax, warranty, fraud-prevention, or legitimate business purposes.
Contact
Privacy questions or requests may be directed to consultation@ngruma.com.